Expect to receive your order within 4 to 9 days for Free Shipping and 3 to 5 days for Express Delivery from the date of your order. We strive to provide you with fast and efficient delivery service.

Our refund policy lasts for 30 days from your purchase. If an issue is detected with your order, please email us with a photo of the product (damaged, broken, etc.) at: Castielleshop@protonmail.com We will issue a refund promptly.

At Castielle, we make the payment process easy to provide you with the best shopping experience possible. We accept a variety of payment methods for your convenience, including: AMEX, Apple Pay, Mastercard, Visa. All secure.

Our customer service team is available to address any questions or concerns you may have. You can contact us via email at castielleshop@protonmail.com or through our online contact form. We strive to respond to all inquiries promptly.